Help Centre

How do I change or cancel a booking?

Changes and cancellations are handled by the supplier who issued your confirmation, not by the comparison site you searched on.

I never received a booking confirmation

Almost always a delivery problem rather than a failed booking — but there is a specific order in which to check.

What is the minimum age to rent a car?

Typically 21, sometimes 18 or 25 depending on country, supplier and vehicle class — and young drivers usually pay a daily surcharge.

Can someone else drive the car?

Only if they are named on the rental agreement. An unregistered driver typically voids the cover entirely.

What do I need to bring to the rental counter?

A licence, a card in the main driver's name, and ID. The details vary by country and are the most common reason pickups fail.

What should I check before driving away?

Ten minutes in the car park is the single highest-value thing you can do to avoid a damage dispute.

How does the security deposit work?

An amount held — not taken — on the main driver's card at pickup, released after the car comes back without new damage.

What am I charged, and when?

Rentals are usually billed in stages — at booking, at pickup, and sometimes weeks after return.

How do I add a child seat, GPS or other extras?

Request them at booking. They are charged per day, and availability is a request rather than a guarantee.

How are tolls and traffic fines handled?

The supplier pays or forwards them, then charges you the amount plus an administration fee per incident.

Can I take the car into another country?

Often yes, but only with permission recorded on the agreement — and some countries are excluded outright.

Can I return the car to a different location?

Usually, for a one-way fee that ranges from trivial to larger than the rental itself.

What happens if I return the car late or early?

Late returns are charged by the hour and then as a full day. Early returns rarely refund anything.