carrentalbookings

I never received a booking confirmation

Almost always a delivery problem rather than a failed booking — but there is a specific order in which to check.

Bookings & changes

A missing confirmation email does not necessarily mean the booking failed. Work through these in order before rebooking, because booking twice is a common and expensive mistake.

  • Search your inbox for the supplier's name, not the word 'confirmation'.
  • Check spam, promotions and any filtered folders.
  • Confirm the address you typed at checkout — a typo sends the email nowhere.
  • Check your bank or card statement for a pending authorisation, which indicates the booking went through.
  • Contact the supplier directly with your name, dates and pickup location so they can find it without a reference number.

Do not rebook straight away

If a charge or authorisation appears on your card, a reservation almost certainly exists. Booking a second one usually means paying twice and cancelling one under whatever terms it carries.

Rental terms differ by supplier, country and vehicle class. This article describes what usually applies — the agreement you sign at the counter is what governs your rental, so read it before signing.

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